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Commonly Asked Questions

Compatibility

1. Does OnScreen with CrossScanner work with all Windows Applications?

Yes.

2. Does OnScreen with CrossScanner run in DOS?

No, OnScreen with CrossScanner is a Windows Application, although you may operate DOS applications in a DOS Window. For example, try the DOS Macro Panel to see the command prompt in a window.

Display

3. OnScreen with CrossScanner covers too much of my Window. What can I do?

a) Resize and/or reconfigure OnScreen with CrossScanner. b) OnScreen with CrossScanner can be minimized to a button, and will reside in the upper left corner of your active window. This way you can quickly open the OnScreen with CrossScanner window when you need it. c) Set your second or third Mouse Button to "Look Through OnScreen with CrossScanner." d) Work with Developer's Kit to allow on-demand display

4. Why doesn't OnScreen with CrossScanner open the way I last closed it?

OnScreen with CrossScanner always opens and first displays with the settings that are saved. To assure that OnScreen with CrossScanner opens the way you desire, configure OnScreen with CrossScanner and then Open the OnScreen with CrossScanner Menu, Select "Current Settings" and then Select "Save Current Settings" from the pop-up Menu. OnScreen with CrossScanner will now remember these settings and open with the current configuration. You can also save the Screen position where OnScreen with CrossScanner first appears by Saving Current Position from the OnScreen with CrossScanner Menu. Note that the Developer's Kit allows extrenal control of settings If there are pre-defined configurations & settings that are controlled externally via another application, then this may override the default action of the software. Check with your system administrator for more details.

5. OnScreen with CrossScanner Interferes with my application's Display. What can I do?

Some Windows Applications do not handle the screen display properly, and don't expect any other window to be displayed over the applications' window. Since OnScreen with CrossScanner can display over any window, sometimes a display conflict can occur. Refer to the Advanced User Information .

OnScreen with CrossScanner Operation

6. How do I view the Cursor in the Magnifier?

The Magnifier Cursor indicator is Set On in Setup-Configuration-Panels.

7. When I press a key on OnScreen with CrossScanner it doesn't do what I expect (or does nothing). What is the problem? Usually this occurs when the key pressed on OnScreen with CrossScanner actually does nothing in the active window, or what you didn't expect - verify this by using your computer's actual keyboard. Remember that only one window can be active at a time, and the active window receives all keyboard and OnScreen with CrossScanner keystrokes.

8. Why doesn't the pause key work?

Due to the nature of the Windows operating environment, most applications can not stop the operation of the system in an acceptable manner. OnScreen with CrossScanner actually does send the proper Windows Keyboard Events, but most applications ignore this key.

9. Why doesn't the Print Screen Key print the whole screen?

The Print Screen Key on OnScreen with CrossScanner captures the image of the Active Window. Maximize the window by pressing MAX on the OnScreen with CrossScanner Windows Control Panel, and then use the Print Screen Key.

10. My Macro doesn't work properly. What is the problem?

The Keystroke macro feature is relatively easy to setup and use, however doing complex keystroke macros can be tedious. First, verify the keystroke combinations and sequence by using OnScreen with CrossScanner to perform the Macro, then verify that the sequence is exactly the same in the Macro entered. Also, when working with Alt, Control, and Shift keys you must be extra careful that the down and up keystrokes correspond properly to the way the application expects the keystrokes. For example, to do an [Alt]-F you must use [Alt-Down]F[Alt-Up]. It may be necessary to use lowercase letters instead of uppercase to work properly within certain applications. Note that a OnScreen with CrossScanner Keystroke Macro character represents a Key-Down, and Key-Up sequence. Finally, make sure that the Caps lock is in the same state as the Keystroke Macro recording. Also see notes in the Build-A-Macro section, and Advanced User Information.

11. Why does OnScreen with CrossScanner Move its position for certain windows?

OnScreen with CrossScanner senses the active window. When the active window is a certain type of window, OnScreen with CrossScanner will act in certain ways, as configured in the initialization file. For example, OnScreen with CrossScanner moves off of Windows Dialog boxes, so the information required by the application is not obscured by OnScreen with CrossScanner. All of these settings can be modified, but a certain level of understanding of Windows is required. Refer to Operation Options and/or Advanced User Information .

Memory

12. How Much Memory does OnScreen with CrossScanner use while running?

This depends on your screen display colors (16, 256, etc.), and the current OnScreen with CrossScanner configuration. Normal operation requires less than 100K RAM. If OnScreen with CrossScanner runs slow or you have memory problems see "System Memory Note" in the Advanced User Notes.

13. Is OnScreen with CrossScanner a TSR (Terminate and Stay Resident)? [the original product was released so long ago that this was once a commonly asked question - it is left here for perspective]

OnScreen with CrossScanner is a normal Windows Application. Nothing stays resident once OnScreen with CrossScanner is Closed.

International Operation

14. What do I need to do to operate OnScreen with CrossScanner with an International Keyboard layout?

You must select the desired keyboard display for OnScreen with CrossScanner and then set the proper keyboard layout in the Windows Control Panel for proper operation.

15. Does OnScreen with CrossScanner Translate?

No.

Input Devices

16. Can I Operate my Computer without a Keyboard?

Yes, but special BIOS may be required. Most systems allow your computer to boot-up without a Physical Keyboard - sometimes this isn't intuitive, and may require settings for errors rather than the keyboard. As long as Windows is automatically started, you may run OnScreen with CrossScanner on a system without a keyboard.

17. Does OnScreen with CrossScanner require a Mouse?

No, but OnScreen with CrossScanner does require at least some type of pointing device that emulates a mouse to the extent that the user can move the cursor and click on at least one button. Most Touchscreen and Pen drivers support this type of interface. Contact your touchscreen or pen manufacturer for more information on compatible drivers.

18. Does OnScreen with CrossScanner require any special drivers?

No. OnScreen with CrossScanner works with all standard Windows drivers supplied by all well-known touchscreen manufacturers / dealers.

19. Does OnScreen with CrossScanner operate with pens, joysticks, touchscreens, digitizer pads, and other pointing devices?

Yes, as long as they truly emulate the mouse cursor movement and mouse button clicks. Contact Innovation Management Group, Inc. regarding My-T-Mouse, My-T-Pen, My-T-Touch & My-T-Soft.


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