1. If you are automatically prompted to run setup.exe, then go ahead and select run.
   Otherwise go into windows explorer and find setup.exe from the cd and run it.
2. Windows will ask you if you want to allow the file. Select Allow.
• Once the program starts, select “Install Software”
• Select all the default options to install the software.

***If the install fails, then open the cd folder from windows explorer.***

• Right click on the setup.exe file and select properties
• Go to the compatibility tab
• Select the check box that says “run this program in compatibility mode for:” in the drop-down menu select “Windows XP (Service Pack 2)”
• Then say ok
• Now execute the setup file, “setup.exe” and continue from step #2.
3. Once the window opens up with a list of icons, right click on “licensing info”
• Go to properties
• Go to the compatibility tab
• Select the check box that says “run this program in compatibility mode for:” In the drop-down menu select “Windows XP (Service Pack 2)”
• Then say ok
• Do the same compatibility procedure for the remaining files in the OnScreen folder
• When asked if you want to allow this program to run, select Allow.

For more information about Windows Vista Click Here.

All IMG Logon Module support issues are handled in IMG Logon Technical Support
Original ID: PU101305

Disable "Highlight Key under pointer" or open WordComplete panel

• Notes: There is a known issue with this feature when the WordComplete panel is not open. OnScreen will try to reference memory outside what has been allocated by Windows, causing this error. Depending on the version of Window, Service Pack level, system memory, and other programs in the system, etc. you may or may not experience this problem.
• To prevent this from occurring, you have 2 choices - disable the feature, or use the WordComplete panel.
• To disable this feature: Go into OnScreen Setup - Start Menu | Programs | OnScreen | OnScreen Setup, and select Appearance, then Enhance. Clear the check box labeled "Highlight Key under pointer"
• Or, optionally, keep the WordComplete panel open - in OnScreen Setup, under User Options - Go into OnScreen Setup - Start Menu | Programs | OnScreen | OnScreen Setup, and select User Options, then make sure the check box is marked with WordComplete Active.
• This issue is resolved in the 1.78 release.

Original ID: PU101306

Microsoft has begun to address the security issues in Windows. The error and what you are experiencing is because a "limited" user does not have read/write access to the ONSCREEN folder, while an Administrator does. To resolve this problem, you can grant these rights (permissions) to the particular user, or group of users to the \WINDOWS\ONSCREEN folder. (Note in Windows 2000 this is \WINNT\ONSCREEN)

Here is an example of how to do this:
You must be logged on as Administrator
You must be able to view the Security Tab for folders - please verify the "Use simple file sharing (recommended)" option is NOT on (the check box must be clear)

• 1. Open Folder Options in Control Panel.
• Click Start, and then click Control Panel.
• Click Appearance and Themes, and then click Folder Options.
• 2. On the View tab, under Advanced settings, clear Use simple file sharing [Recommended] (It is at or near the bottom).
• Click Apply
• Then open Windows Explorer (Start Menu | Programs | Accessories | Windows Explorer)
• Open My Computer
• Open the C: Drive
• Windows folder (Show files if necessary)
• Find, then right-click on the ONSCREEN folder
• From the menu, select Properties
• Select the Security Tab (If there is not a Security tab, review the steps above to enable the viewing of the Security Tab)

There are various approaches that can be taken at this point. You can Add the particular user, or it may be easiest to select the Users group, and then select "Full control", and Apply.
If desired, you can re-check the "Use simple file sharing" in Control Panel.
Then logout as Administrator, and log in as the user.
We do apologize that this is an inconvenience, but we have remained consistent with our installation location. Unfortunately, Microsoft has come under pressure to create a secure operating system, and the original versions of Windows were not. These changes are incompatible with earlier versions of Windows, and while we try to support all versions of Windows for the sake of our customers, this particular security issue is specific to these security changes. In our next release of OnScreen we will resolve this issue.

Alternative Approach
The underlying issue is the ability for the user to read and write the configuration files used by OnScreen. This can also be resolved by moving the entire ONSCREEN folder to a location where the user has full rights and permissions, e.g. \Documents and Setting\{User} / \Users\{User}. Note that if there are multiple users, multiple copies would be required. The previous approach is preferred, but in some circumstances, this may resolve certain security concerns.

You have Text-To-Speech enabled, with "Speak Key under pointer" selected. Unfortunately this Text-To-Speech feature can only be used the with standard US 101 layout. See later releases for updates.

Notes:

• Depending on product, release version, OS version, and specific technical issue, some tech items are very specific, and some may span to other products/versions
• Downloadable files can also be accessed by anonymous FTP at ftp://downloads.imgpresents.com
• Older files are moved into a separate archive location - see notes/details/new location in *.archived.txt text file

• Return to Technical Support

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