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IMG KnowledgeBase & Frequently Asked Questions

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Category Type Product Version

QI0105120099
I installed Windows XP and my system number has changed. Can I still use the same key?

No, if the system ID is different, then the codes cannot be used. You can transfer a license at http://www.imgpresents.com, click on Support, and on the left, click on License transfer.
Original ID: QI253134
Category: InstallingType: Question/Answer Product: General Issue



QI0105120381
How do I Install a downloaded demo?

Simply run the downloaded EXE (executable) file. It will self-extract, and run Setup for you automatically.
Original ID: QI111316
Category: InstallingType: Question/Answer Product: General Issue



QI0105120382
How do I Un-Install the software?

Go to Start Menu | Settings | Control Panel, and select the Add/Remove Programs icon - scroll down to the IMG section, and select the IMG product you wish to un-install. Double-click or select the Change/Remove button, and accept the default answers to the un-install questions.
Original ID: QI111317
Category: InstallingType: Question/Answer Product: General Issue



QI0105120383
Where can I find more information about the installed files & system configuration?

Refer to the Help & Notes provided with the product. All IMG Products have detailed documentation (sometimes provided in the Advanced User Notes).
Original ID: QI111318
Category: InstallingType: Question/Answer Product: General Issue



QI0109120610
Does IMG software support Windows Vista 64-bit (or Windows XP 64-bit)?

Yes, all software will run correctly as long as you select the correct version of Windows. For Windows Vista or Windows Vista 64-bit, select Windows Vista. For Windows XP or Windows XP 64-bit, select Windows 2000/XP. The default \Program Files location noted in help may actually be \Program Files (x86). The primary benefits to 64 bit operation are the speed and additional RAM support for the system. You do need the correct 64 bit drivers for any hardware requiring Windows drivers.
Category: InstallingType: Question/Answer Product: General Issue

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IMG Home PageIMG ProductsProduct DownloadsOrdering InformationTechnical Support and Frequently Asked QuestionsDeveloper's Corner and UtilitiesAbout IMG
CustomersIMG ResellersMedia InformationIMG Events / Trade ShowsUseful LinksIMG Contact InformationIMG Information / Policies